FAQs

Yes, we implement a 100% test policy - every heat exchanger manufactured and despatched by Thermex undergoes comprehensive hydrostatic and pneumatic pressure testing to validate safety and performance. We can provide relevant certification such as a Test Certificate or a Certificate of Conformity and this would be subject to additional costs.

Yes, we can provide complete design and engineering support for a wide variety of bespoke thermal transfer products, combining in-house consultative design, rapid prototype validation and extensive manufacturing capabilities. Please utilise our enquiry page to give details of your project and a member of our sales team will be in touch to discuss your requirements in detail. Read more about our Design & Engineering support here.

Yes, based at our Redditch address in Worcestershire our extensive in-house production facility includes world-class automated CNC machinery with 4 axis machining and sophisticated pallet change capabilities. This enables efficient production of high-spec, bespoke, precision machined parts and tooling from a wide variety of materials including aluminium, copper, cast iron, naval brass, gun metal, carbon steel, stainless steel and titanium. Read more about our Manufacturing capabilities here.

Yes, our design team utilise PTC Creo Design Software with Finite Element Analysis - a comprehensive 3D CAD design system to generate and maintain a complete drawing database of all products manufactured by Thermex. They can be supplied as PDF files (2D) or in the most common CAD file formats (STEP, IGES, DXF, DWG) for 3D models.

Please call our customer service team on +44 (0) 1527 62 210or send an email (quoting your preferred file format) to sales@thermex.co.uk with your request.

Yes, Thermex Heat Exchangers are designed for easy servicing and maintenance, and a full range of spares are available including tube stacks, headers, seal kits and zinc anodes.

It is recommended that all heat exchangers be inspected as part of the routine maintenance program of the system into which they are installed. However, it is suggested that heat exchangers operating within their design conditions are inspected on an annual basis as a minimum.

Note: We always recommend replacing any seals with new during any inspection, service or maintenance schedules.

For full traceability, our products feature a unique data plate recording part number and serial number. If available, please reference these numbers in any correspondence requesting available spares to ensure compatibility of any components supplied. Further information on available spares can be found here.