Getting in touch
Placing an order
There are various ways but the quickest and easiest is to use the enquiry form here and one of our sales team will be in touch to discuss your requirements in detail.
Alternatively, if you have detailed thermal data, please utilise our technical enquiry data sheet here and a technical engineer will review to assess if we have anything suitable.
Other options include:
By Telephone:
+44 (0) 1527 62 210
By Email:
sales@thermex.co.uk
A minimum order value is discretionary, but there are MOQs associated with certain spares such as seal kits and zinc anodes. Any MOQs will be highlighted on quotations provided.
Relevant Bank account details, payment terms and payment instructions will be detailed on quotations provided.
On receipt of a purchase order, lead times will be confirmed on an order acknowledgement.
You will be notified by our customer service team of any updates or changes.
For any additional enquiries, please contact our customer service team:
By Telephone:
+44 (0) 1527 62 210
By Email:
sales@thermex.co.uk
Yes, all major credit cards accepted (Visa, Mastercard). Unfortunately, we cannot accept payment by American Express.
Our normal terms are 30 days end of month for accounts with an expected annual spend in excess of £10,000 subject to favorable detailed financial checks.
Our standard warranty covers manufacturing defects identified within 12 months of the goods entering service up to a maximum of 18 months of the goods despatched from Thermex Limited.
A copy of our full Terms & Conditions are available here.
Delivery
Our standard pricing is ex-works, with carriage costs provided on request. This will be subject to weights, dimensions and delivery address and will be detailed on quotations provided.
Yes, please ensure that delivery instructions are clear on any purchase order, along with any special packaging requirements. Our customer service team will confirm weights and dimensions once the build is complete. Please note that any import/export documentation required eg, EUR1 or EURO MED movement certification could incur additional costs.
Yes, our customer service team have considerable experience arranging global shipments.
Please ensure that delivery instructions are clear on any purchase order, along with any special packaging requirements. Please note that any import/export documentation required eg, EUR1 or EURO MED movement certification could incur additional costs.
Standards and certifications
Thermex work with Lloyds Register Quality Assurance (LRQA), on our quality management system in accordance with BS EN ISO 9001: 2015. We also employ ISO 14001: 2015 to systematically manage our environmental responsibilities.
We manufacture pressure vessels that adhere to stringent internationally recognised standards. These include the following:
- Pressure Equipment Directive 2014/68/EU (PED)
- Tubular Exchangers Manufacturers Association (TEMA)
- American Society of Mechanical Engineers, (ASME VIII)
Yes, all available documentation is available for download here.
Yes, we have extensive experience working with several IACS Members (International Association of Classification Societies) for third party accreditation and compliance for Marine applications including:
- Lloyds Register
- Bureau Veritas
- Det Norske Veritas
Yes, Thermex is an approved supplier and JOSCAR registered (Joint Supply Chain Accreditation Register). A collaborative supply chain portal used by the aerospace, defence and security industry. More information can be found here and a copy of our certification is available for download here.
Product Details
Yes, we implement a 100% test policy - every heat exchanger manufactured and despatched by Thermex undergoes comprehensive hydrostatic and pneumatic pressure testing to validate safety and performance. We can provide relevant certification such as a Test Certificate or a Certificate of Conformity and this would be subject to additional costs.
Yes, we can provide complete design and engineering support for a wide variety of bespoke thermal transfer products, combining in-house consultative design, rapid prototype validation and extensive manufacturing capabilities. Please utilise our enquiry page to give details of your project and a member of our sales team will be in touch to discuss your requirements in detail. Read more about our Design & Engineering support here.
Yes, based at our Redditch address in Worcestershire our extensive in-house production facility includes world-class automated CNC machinery with 4 axis machining and sophisticated pallet change capabilities. This enables efficient production of high-spec, bespoke, precision machined parts and tooling from a wide variety of materials including aluminium, copper, cast iron, naval brass, gun metal, carbon steel, stainless steel and titanium. Read more about our Manufacturing capabilities here.
Yes, our design team utilise PTC Creo Design Software with Finite Element Analysis - a comprehensive 3D CAD design system to generate and maintain a complete drawing database of all products manufactured by Thermex. They can be supplied as PDF files (2D) or in the most common CAD file formats (STEP, IGES, DXF, DWG) for 3D models.
Please call our customer service team on +44 (0) 1527 62 210or send an email (quoting your preferred file format) to sales@thermex.co.uk with your request.
Yes, Thermex Heat Exchangers are designed for easy servicing and maintenance, and a full range of spares are available including tube stacks, headers, seal kits and zinc anodes.
It is recommended that all heat exchangers be inspected as part of the routine maintenance program of the system into which they are installed. However, it is suggested that heat exchangers operating within their design conditions are inspected on an annual basis as a minimum.
Note: We always recommend replacing any seals with new during any inspection, service or maintenance schedules.
For full traceability, our products feature a unique data plate recording part number and serial number. If available, please reference these numbers in any correspondence requesting available spares to ensure compatibility of any components supplied. Further information on available spares can be found here.